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Encanto Acapulco, Acapulco

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From419US$ /night
Check-in
12Dec2024Select date
Check-out
13Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Jacque Costeau, 51 Fracc Brisas Marques, Acapulco, Mexico, 39887

Encanto Acapulco is situated in Puerto Marquez, a bay on the Pacific Coast of Guerrero, Mexico. This hotel, designed by architect Miguel Angel Aragonés, emphasizes harmony with its natural surroundings. The property features residential spaces that offer stunning views of the ocean, incorporating local craftsmanship and materials.

Location

The hotel is located in the scenic Puerto Marquez bay, providing easy access to local attractions and beaches. Encanto Acapulco lies approximately 3 km from several notable sites, including the Chapel of Peace and local botanical gardens. Transportation options are available for those looking to explore the surrounding area.

Rooms

The hotel provides a variety of accommodations, including the Ocean Pool Villa and Ocean Designer Suite. Each room is designed to create an emotional connection with the beautiful skies and waters outside. Amenities include floor-to-ceiling windows, private terraces, and elements of comfort such as king-size beds and modern technology.

Eat & Drink

Dining at Encanto Acapulco focuses on masterful Mexican vernacular cuisine and fresh seafood sourced from local fishermen. The Origen restaurant offers ocean views and a menu that fuses traditional Mexican and South American dishes while the Terraza presents a classic breakfast experience. Various beverages, including freshly made juices, are available to complement meals.

Leisure & Business

Encanto Acapulco is equipped for both leisure and business activities, featuring a screening room for small meetings and an auditorium for larger groups. Guests can enjoy spa services that utilize aromatherapy and soothing music selections. Additionally, common areas are designed for relaxation and conversation.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Suite Balcony
Max:
2 persons
44 m² 
Bed options:
1 King-size bed
Sea view
Shower
Balcony
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Corner Suite
Max:
2 persons
91 m² 
Bed options:
1 King-size bed
Sea view
Shower
Balcony
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Pool Villa
Max:
2 persons
102 m² 
Bed options:
1 King-size bed
Sea view
Shower
Private pool
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Getting around

A list of all available modes of transport

City Centre
Acapulco 5.9 km
Airports
General Juan N Alvarez (ACA) 14.6 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Luggage storage
  • Lift
  • Currency exchange
  • Hairdresser
  • Electric vehicle charging station

Sports & Fitness

  • Fitness centre
  • Table tennis

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Outdoor dining area
  • Dinner
  • Packed lunches

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Public Bath
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries
  • Sink

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Jacque Costeau, 51 Fracc Brisas Marques, Acapulco, Mexico, 39887
Map view
Jacque Costeau, 51 Fracc Brisas Marques, Acapulco, Mexico, 39887
Nearby
La Capilla de la Paz
570 m
Restaurants
Origen
340 m
Jacques Cousteau 51 Brisas del Marques

Reviews and Ratings

Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
beautiful pool area
gourmet restaurant
empty rooms
lack of furniture
8.4/10
Great
Rooms
7.7
Location
8.2
Service
8.8
Dining
8.8
Guest reviews
8.4/10
based on 10 reviews
4.5/5 based on 514 reviews
8.9
8.9/10based on 136 reviews
#2 of 200 hotels in Acapulco based on Tripadvisor
Tommy
United States, April  2024
8.0/10

My stay at the hotel was a mix of highs and lows. The rooms felt empty and lacked furniture, but the beautiful pool area and gourmet restaurant made up for it with delightful food and impeccable service. The private pool and outdoor patio offered tranquility and stunning views, creating a peaceful atmosphere.

Rooms
7.0
The rooms felt a bit empty and 'flat' with no life or furniture to fill up the empty space, but the private pool and outdoor patio were generous in size, providing a peaceful retreat with awe-inspiring views.
Service
9.0
The service was incredibly considerate and accommodating, ensuring a blissful and unforgettable experience. The staff was friendly and extremely helpful.
Location
8.0
The hotel is surrounded by nature and beauty, offering a magnificent setting with views to old Acapulco and Marquez Bay. The architecture is stunning, and the location away from beach vendors provides a peaceful retreat.
Dining
8.0
The dining experience was good overall, with delicious food and incredible views. However, an updated menu type would better suit the hotel's ambiance.
Facilities
8.0
The facilities were well-maintained, providing a pleasant stay overall.
Basil
United Kingdom, April  2024
8.0/10

Upon arrival, the hotel rooms felt empty and lacking in furniture, but they did have private pools. The service at check-out was attentive and aimed at providing a memorable experience. The location offers stunning views of old Acapulco and Marquez Bay, but a car service is needed to reach local sites. The dining experience was unique, with delicious food and a breathtaking view.

Rooms
6.0
The rooms felt empty and lacked furniture, but they offered private pools.
Service
9.0
The service at check-out was incredibly considerate and aimed at ensuring a blissful experience.
Location
8.0
The location provides amazing views of old Acapulco and Marquez Bay, surrounded by nature and beauty.
Dining
8.0
The dining experience was unique, offering delicious food with a stunning view.
Facilities
9.0
The facilities were second to none in Mexico.
Dick
United States, April  2024
8.8/10

Wow, what a fantastic stay! The rooms were gorgeous and super clean, making me feel so comfortable and at ease. However, I wish there were more electric sockets available in the room. The service was absolutely wonderful; the staff would go out of their way to assist with anything you needed. The location was beautiful and very relaxing, but it requires a car service to reach local sites and hotels, although their provider is excellent. The dining experience was awesome, not just the delicious food but also the stunning views. The facilities were top-notch and added to the overall luxury of the hotel.

Rooms
9.0
The rooms are comfortable and super nice.
Service
9.0
The service is wonderful; the staff will go out of their way to assist.
Location
8.0
The location is beautiful and very relaxing, although it requires a car service to reach local sites and hotels, but the provider is excellent.
Dining
9.0
The dining is awesome, not only the food but also the view.
Facilities
9.0
The facilities are at the level of the room.
Samuel
United States, March  2024
8.2/10

My stay at El Encanto was a mix of highs and lows. On one hand, the beautiful pool area, surrounded by nature, and the gourmet restaurant with delicious food and impeccable service stood out as exceptional. However, the rooms left much to be desired, feeling empty and lacking life. Despite this, the panoramic views of the ocean, the comfortable bed, and stylish decor did provide some comfort. From the moment we arrived, the hotel staff was incredibly considerate and accommodating, ensuring a blissful experience for every guest.

Rooms
6.0
The rooms felt empty and 'flat,' with no furniture to fill up the hollow space.
Service
9.0
The hotel staff was attentive to all our wishes, offering a range of services from room service to car hire.
Location
8.0
El Encanto is surrounded by natural beauty, offering magnificent views of old Acapulco and Marquez Bay. Its setting is perfect for enjoying the surroundings.
Dining
9.0
The dining experience was phenomenal, enhancing the overall stay. The food was delicious and the service impeccable.
Facilities
9.0
The facilities, including the pool area and gourmet restaurant, were top-notch and added to the luxury vibe of the hotel.
beautiful pool area
empty rooms
Robert
United States, March  2024
8.8/10

I was amazed by the awe-inspiring views from my room with a private terrace on the first floor. The breathtaking views and having my own balcony were truly amazing. The hotel is perfect for a special vacation, but there could be improvements in response and follow-up after incidents.

Rooms
9.0
The rooms were stunning with their own balconies, which was fantastic.
Service
8.0
The service was extremely nice, making me feel welcomed into a wonderful vacation experience.
Location
9.0
The magnificent location and architecture surrounded by nature and beauty made my stay truly special. The need for a car service to reach local sites was not an issue due to the excellent provider.
Dining
9.0
The dining experience, especially with traditional Italian dishes, was phenomenal with an awesome view that added to the charm of the hotel.
Facilities
9.0
The facilities were great and well-maintained, enhancing my overall experience at the hotel.
Magnificent Location
Lack of Follow-Up
Ian
United Kingdom, February  2024
8.8/10

The hotel offers amazing rooms, especially the pool villas with breathtaking views, although some areas feel empty and lack furniture. The service is professional and friendly but lacks follow-up after incidents. Surrounded by nature, the location is magnificent and requires a car service for local sites. The dining experience is phenomenal with delicious food and an awesome view. The facilities are top-notch.

Rooms
9.0
The rooms are amazing, especially the pool villas with floor-to-ceiling glass for breathtaking views.
Service
8.0
The service is great, friendly, and efficient, offering help with nearby restaurants and car rental.
Location
9.0
The location is surrounded by nature and beauty, requiring a car service for local sites, but the surrounding area is beautiful and relaxing.
Dining
9.0
The dining experience is phenomenal with delicious food and an awesome view.
Facilities
9.0
The facilities are fantastic, offering a wide range of services.
Tony
United States, February  2024
8.8/10

My stay at El Encanto was a delightful experience overall. The rooms were spacious and came with a private pool and outdoor patio, offering a serene atmosphere for relaxation, although cleanliness could be improved. The service was top-notch, with the staff being extremely friendly and helpful, making my stay even more enjoyable. The location, surrounded by nature and beauty, was simply breathtaking, although a car service is necessary to reach local sites. The dining experience was exceptional, with phenomenal grilled dishes served, adding to the overall satisfaction of my visit. The facilities were impressive, providing everything needed for a comfortable stay.

Rooms
8.0
The rooms were ample with a private pool and outdoor patio of a generous size, perfect for enjoying the peace and tranquility of the area, but they were not 100% clean.
Service
9.0
The hotel staff were all so friendly and extremely helpful, making my experience truly memorable.
Location
9.0
The location of El Encanto, surrounded by nature and beauty, was stunning and ideal for a relaxing getaway, although a car service is required to reach local sites.
Dining
9.0
The dining experience at the gourmet restaurant was phenomenal, especially with the delicious grilled dishes. A truly exceptional culinary delight.
Facilities
9.0
The facilities at the hotel were superb, providing everything needed for a luxurious and comfortable stay.
Walter
United Kingdom, January  2024
8.0/10

My stay at the hotel was a mix of great and not-so-great aspects. The rooms were spacious, with a private pool and outdoor patio providing breathtaking views, but unfortunately, they were not well-maintained, with dirty areas and broken amenities. The service was excellent overall, with a very friendly and helpful staff, although there was a lack of follow-up after an incident. The location was surrounded by nature and beauty, offering a peaceful setting, but it required a car service to reach other sites in the area. The dining experience was wonderful, with delicious food and beautiful views, enhancing the overall stay. The facilities were adequate, but some aspects needed maintenance. Despite the issues, the hotel was still a good choice overall.

Rooms
7.0
The rooms were ample with a private pool and outdoor patio offering stunning views.
Service
9.0
The staff was very friendly and personable, making the stay easy and enjoyable.
Location
8.0
The hotel was surrounded by nature and beauty, providing a tranquil atmosphere.
Dining
9.0
The dining experience was fantastic, with delicious food and amazing views.
Facilities
7.0
The facilities were good overall but needed some maintenance.
James
United Kingdom, August  2023
8.2/10

The hotel is nestled in nature's beauty, offering a gourmet restaurant with impeccable service. The rooms are spacious, with a private pool and outdoor patio, but felt somewhat lacking in furnishings and ambiance. The friendly staff goes above and beyond, providing exceptional service. While the location is surrounded by tranquility, it may require a car for accessing local sites. The dining experience is exceptional, with phenomenal food and breathtaking views.

Rooms
8.0
The rooms were spacious, featuring a private pool and outdoor patio to enjoy the peace and tranquility of the area.
Service
9.0
The staff was extremely friendly and attentive to all our needs, making our stay a delightful experience.
Location
7.0
Surrounded by nature's beauty, the hotel provides a serene setting, though a car may be needed to access local sites.
Dining
9.0
The dining experience was phenomenal, offering delicious food with stunning views.
Facilities
8.0
The facilities were well-maintained and offered everything needed for a comfortable stay.
David
United Kingdom, July  2023
8.6/10

Upon arrival, I was overwhelmed by the fantastic views and privacy of the very private rooms at the main hotel. The rooms were not 100% clean, but overall a great stay with breathtaking views.

Rooms
8.0
The rooms are very private and have fantastic views if you stay at the main hotel.
Service
9.0
The staff, especially Dafne, Fanny, Arantza, and Jessicya, were the best - very personable and professional, making everything so easy.
Location
8.0
The location is surrounded by nature and beauty, offering an amazing ambiance, but a car service is needed to reach local sites.
Dining
9.0
The dining experience was phenomenal, with awesome food and views from the room.
Facilities
9.0
The facilities are excellent and well-maintained.
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Rooms and Guests2 Guests, 1 Room